Delivery

  • UK Standard Delivery is free on orders over £50.
    Orders under £50 are charged at £4.99.

  • Yes.
    Next Working Day Delivery is free on orders over £100.
    Orders under £100 are charged at £6.99.

  • Standard delivery usually takes 2 to 5 working days and is fully tracked with EVRI.
    Next day delivery arrives the next working day via DPD, as long as you order before the cut-off.

  • Order before 3PM, Monday to Friday, and your order will go out the same day.
    Anything after 3PM is processed the next working day.

  • Orders placed after 3PM on Friday are dispatched on Monday.
    From there, delivery follows the usual timelines. For example, next day shipping would arrive on Tuesday.

  • Yes.
    You’ll get a tracking number once your order has been dispatched.
    For next day delivery, DPD will also send updates by text or email, including your delivery window.

  • Yes, we ship worldwide.
    All international orders are sent on a delivery duty unpaid basis, so any customs charges or import fees are the customer’s responsibility.

  • We use EVRI for standard delivery.
    DPD is used for next working day delivery, including a one-hour delivery window on the day.

Ordering

  • No. Once an order has been placed, it cannot be changed or cancelled. Please ensure all details are correct before completing your purchase.

  • Contact us immediately. If your order has not yet been dispatched, we may be able to update the address.

  • Please check your tracking information first. If you still need help, contact us and we’ll resolve the issue as quickly as possible.

  • Yes. We offer a 10% welcome discount when you sign up to our email list. Be sure to subscribe to stay updated on future offers and promotions.

Returns

  • We accept returns on unused and unopened items within 14 days of delivery. Items must be in their original condition and packaging.

  • No. For hygiene and safety reasons, we cannot accept returns on any opened or used products.

  • Please contact us via the form on our Contact page with your order number and reason for return. Our team will provide the next steps.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • If your item is faulty or you’ve received the wrong product, please contact us within 48 hours of delivery. We’ll resolve the issue as quickly as possible.

  • Once your return has been received and inspected, refunds are processed within 5–7 working days back to your original payment method.

  • We do not offer direct exchanges on supplements. If you need a different product, please place a new order and return the original item in line with our returns policy.

Subscriptions

  • You can subscribe to selected Conteh Sports products and receive them automatically at your chosen frequency. This ensures you never run out and may include a subscriber discount.

  • Yes. You can manage your subscription at any time through your account, including changing delivery frequency, skipping an order, or updating your details.

  • Yes. There’s no minimum commitment, you can cancel your subscription at any time through your account.

  • You’ll be charged automatically before each scheduled delivery, based on your selected frequency.

  • Yes. You can adjust your delivery schedule at any time in your account dashboard.

Transparency

  • Yes. Every Conteh Sports product lists every ingredient and its exact dose on the label. No proprietary blends. No hidden formulas.

  • It means each ingredient is included at the dose shown in published research to produce a meaningful effect - not the minimum amount needed to list it on the label.

  • Our products are manufactured at certified facilities that operate to the highest industry production standards.

Products & Usage

  • Yes. Our products are designed to work individually or as part of a wider stack. Be mindful of total caffeine intake if combining stimulant products.

  • The Conteh Health range is formulated in partnership with My Atlas.

  • Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of young children.

    Statements regarding food supplements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA). This product is not intended to diagnose, treat, cure or prevent any disease.

Mega Pump

  • Mega Pump Elite contains high doses of premium pump ingredients like GlycerSize and L-Citrulline.  These are hygroscopic, meaning they naturally absorb moisture from the air, which can cause the powder to clump or harden over time.

  • Yes - this is completely normal for high-strength pump formulas.
    Clumping does not affect the quality, safety, or performance of the product.

  • Even in a sealed tub, small amounts of air and moisture are present.
    Hygroscopic ingredients can absorb this moisture, causing the powder to firm up.

  • Absolutely.
    Once mixed with water, Mega Pump Elite performs exactly as intended.

    • Shake the tub firmly
    • Break it up with a spoon
    • Store in a cool, dry place

  • To minimise clumping:

    • Keep the lid tightly sealed
    • Store away from heat and humidity
    • Avoid damp environments

  • If you’d rather avoid clumping, try The Pump Pre Workout - formulated with fewer hygroscopic ingredients while still delivering a strong pump.